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FAQ's

Custom and personalised orders

Do you accept custom orders?
I am happy to accept custom orders however do ask for 50% of the payment upfront to cover materials.  Please contact me here to discuss the possibilities.

I need more yarn of specific colourway than you have in stock?
I am happy to dye larger quantities of my existing repeatable colourways. If you need jumper or blanket quantities of a specific colour drop me a message and I will do my best to get more dyed up for you.

Care instructions

How do I wash items made with your yarn?
Whilst superwash yarn in particular is often machine washable at low temperatures, I would always advise to wash handknits separately by hand in luke-warm water and a mild detergent and to dry flat. 

Will the colours bleed?
All our yarn is rinsed thoroughly after dyeing to remove excess dye however it is entirely normal for hand-dyed yarn to bleed a little on the first wash. I would therefore advise washing items separately by hand.

Allergen Policy

Do you have pets?
All my yarns are dyed in my pet free and smoke free home.

Do you use scented woolwash/soap/other allergens?
My yarns are washed in a mild dish soap (Fairy Liquid) and rinsed several times before drying.  

Wholesale Orders

Do you accept wholesale orders?
If you would like to discuss a wholesale order please send me an e-mail to discuss 

Ethical Yarns

Are Joanna Wood Paint mulesing free?
Being ethically sound is crucial to Joanna Wood paint. The wool used in my yarns is from Peru and Britain where mulesing is not practiced.